What is Flex Insights?

Flex Insights allows you to perform workforce optimization (WFO) in Twilio Flex. It provides a 360-degree view of every conversation in your Flex contact center so that you can provide agents with valuable feedback, knowledge, and skills.

Why We Invested in People Data Labs

Flex Insights

Flex Insights

Introducing Flex Insights

Separate Data in Flex Insights

Analytics - Insights by Flex – Flex

Seagate 2TB External Hard Drive Not Working - Our Success Case

Display Local Time in Multiple Timezones in Flex Insights

Analytics - Insights by Flex – Flex

Ixia Flex Tap

Twilio Training- Flex Insights Advanced: Custom Reporting

Piclo Flex insights: SP Energy Networks

Separate Data in Flex Insights

Getting Started with Flex Insights

Twilio Flex Insights: Amending Dashboards and Reports